Shipping Delivery Method

International customers

Express shipping:
Please allow 5-7 working days to most areas. (Remote areas will take longer time)
Express shipping orders are traceable.

Normal shipping:
We can only offer normal airmail shipping (with insurance) to selected countries as not all countries accepts normal airmail to be insured thus not offering any traceable service. You will find this option when checking out your order.

Please allow 10 - 14 working days for delivery. (Remote areas will take longer time)

We cannot guarantee delivery via normal airmail nor within the time estimated above.

Australia customers

Please allow 1-2 working days to most areas in Australia.
PO Box in remote areas and roadside delivery address depends on Australia Post Express Networks. Please check with your local post office for delivery times.

Shipping Estimates

You can use our shipping estimatation calculator to view shipping prices to your delivery address. You can can find at the bottom of the product information page and in your shopping cart area. Please be aware that they are only estimates and price will vary according to quantity, weight and shipping location. Delivery times does not include handling time, weekends and public holidays either from our location or at your delivery address.

Return Policy

Sorry no money refunds are given. However if you did happen to order the incorrect remedy we are happy to exchange it for another remedy or alternatively ask our practitioner to help you.
(Extra return postage fee is included)
We are here for you and to provide you with the best medicines for your pet. Consultation by phone, online or email are also available for further assistance.